(MISSISSAUGA, ON – Dec 21st, 2017) – Nissan Canada Finance (NCF) is notifying its customers in Canada that it is a victim of a data breach that may have involved unauthorized person(s) gaining access to the personal information of some customers that have financed their vehicles through Nissan Canada Finance and INFINITI Financial Services Canada.
On December 11, 2017, NCF became aware of unauthorized access to personal information. The unauthorized access may have impacted the following types of information for some customers: customer name, address, vehicle make and model, vehicle identification number (VIN), credit score, loan amount and monthly payment. We are still investigating exactly what personal information has been impacted.
While the precise number of customers affected by the data breach is not yet known, NCF is contacting all of our current and past customers – approximately 1.13 million customers – who have financed their vehicles through Nissan Canada Finance and INFINITI Financial Services Canada. At this time, there is no indication that customers who financed vehicles outside of Canada are affected. In addition, no payment card information was affected.
Customer privacy and data security are most critical to NCF and NCF is taking prompt action to notify potentially affected customers and is offering them 12 months of credit monitoring services through TransUnion at no cost. While the precise number of customers affected by this breach is not yet known, out of abundance of caution, NCF is notifying all of its customers and is offering all customers these credit monitoring services even if their personal information was not actually affected. Customers may obtain more information by visiting www.nissancanadafinance.ca/securitynotice.
Concurrently with customer notifications, NCF has also contacted Canadian privacy regulators, law enforcement and leading data security experts to help rapidly investigate this matter.
“We sincerely apologize to the customers whose personal information may have been illegally accessed and for any frustration or inconvenience that this may cause,” said Alain Ballu, president, Nissan Canada Finance. “We are focused on supporting our customers and ensuring the security of our systems.”